Job Category: Middle level
Job Type: Full Time
Job Location: Naivasha


  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information like contact details and exact dates of their stay
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner

Among Other Duties


  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Proficient in clerical/admin duties
  • Degree in hotel management is an added advantage

Application dateline is 10th April, 2024. After submitting your resume, please click here to complete your application.

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