Job Category: Supervisory
Job Type: Full Time
Job Location: Nairobi
Job Summary
Reliable and hardworking Concierge Security Guard with a strong customer service record. Able to function effectively with little to no supervision. Excellent background in office management and security procedures.
Responsibilities
- Greet visitors and provide them with direction and assistance as needed
- Manage front desk and provided assistance to guests as needed.
- Verify visitor identity, purpose of visit, and issue visitor badges
- Work responsively and cooperatively with exterior security officers and safety management
- Maintain and monitor all reservation books and work orders.
- Conduct hotel procedure checks on a daily basisRespond to emergency situations and security alarms
- Manage security systems, including CCTV and access control
- Complete administrative tasks, such as answering phones and processing paperwork
- Process outgoing and incoming visit requests for the Security Department
- Writing accident and incident reports for any suspicious activities or safety hazards
- Checking bags and packages, as needed
Requirements
- Diploma in Front Office/Certificate/Diploma in Criminology
- 2 years’ Experience in the similar role
- Security Training certificate from accredited Security Training Centers
- Ability to pass criminal background check and drug test
- License by the PSRA is an added advantage
- Exceptional familiarity with basic computer software programs and office machine
- Excellent skills in screening visitors and vendors
- Sound skills in handling visitor telephone and in-person queries
- Superior skills in handling most crisis and emergency situations